Return & Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with [Your Store Name]. Customer satisfaction is important to us, and we strive to provide high-quality laptops and accessories. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 calendar days of receiving your order if:

• The product is unused and in its original condition.
• All original packaging, manuals, accessories, warranty cards, and invoices are included.
• The product has no physical damage, scratches, dents, or signs of misuse.
• The serial number and security seals remain intact.

Returns requested after the return period may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to customer misuse or negligence.
• Products with missing accessories or original packaging.
• Software that has been activated or licensed.
• Customized or special-order products.
• Products that have been repaired or modified by unauthorized persons.

3. Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect product

Please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue. We will review your claim and arrange a replacement or refund if approved.

4. Return Process

To initiate a return:

1. Contact our customer support.
2. Provide your order number and reason for return.
3. Wait for return authorization.
4. Securely pack the item with all original accessories.
5. Ship the product to the address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refunds

Once we receive and inspect your returned product:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued through the original payment method whenever possible.
• Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchange Policy

Eligible products may be exchanged for the same item if found defective or damaged upon arrival. Exchanges are subject to stock availability.

7. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.