Warranty Policy
Effective Date: [Insert Date]
At [Your Store Name], we offer genuine products and honor applicable manufacturer warranties.
1. Warranty Coverage
Warranty coverage depends on the manufacturer and the specific product.
- Brand-new laptops include the manufacturer’s warranty where applicable.
- Refurbished or used laptops include warranty only if explicitly mentioned on the product page.
2. Warranty Does Not Cover
The warranty does not cover:
- Physical damage
- Liquid damage
- Electrical surges
- Accidental damage
- Cosmetic damage
- Software issues
- Virus or malware infections
- Unauthorized repairs or modifications
- Damage caused by improper handling
3. Warranty Claims
To submit a warranty claim:
- Contact customer support.
- Provide your purchase invoice.
- Provide the product serial number.
- Describe the issue in detail.
Additional troubleshooting or inspection may be required before warranty approval.
4. Repair or Replacement
If a warranty claim is approved, the product may be:
- Repaired,
- Replaced with the same or equivalent model, or
- Referred to the authorized manufacturer service center.
The decision depends on the manufacturer’s warranty terms and product availability.
5. Limitation
Warranty service does not guarantee replacement with a new product and does not cover data loss. Customers are responsible for backing up their data before submitting a device for service.